Returns, Refunds & Flower Freshness Guarantee
Our Commitment to Fresh Flowers in Colindale
At Colindale Florist, we pride ourselves on delivering only the freshest flowers to households and businesses throughout Colindale and surrounding areas. As your trusted local florist, we are committed to exceeding your expectations with every bouquet and arrangement. Your satisfaction is at the heart of everything we do.
Fresh Flower Guarantee
We guarantee that every floral order from Colindale Florist is crafted using fresh, high-quality blooms. All arrangements are prepared promptly before delivery to ensure maximum freshness upon arrival. Our quality control procedures minimise the possibility of wilted, damaged, or ageing flowers reaching you.
Damaged-on-Arrival Policy
While we take great care in packaging and delivering your flowers, rare instances may occur where blooms are damaged in transit. If your flowers arrive with visible damage or significant wilting, please let us know on the same day you receive your order. This ensures we can investigate and resolve the matter promptly. For the fastest resolution, kindly provide clear photographs of the damaged flowers and the packaging. This helps us identify the cause and improve our delivery processes.
Freshness Window
When cared for according to the enclosed instructions, our flowers should remain fresh and vibrant for a minimum of five days from the date of delivery. If you follow the care tips and find that your flowers do not meet this freshness standard within the first 48 hours, please contact us immediately. We take concerns regarding flower longevity seriously and will work to make things right for you.
Refund and Replacement Options
Your satisfaction is our priority. In the unlikely event you receive damaged or less-than-fresh flowers, we offer the flexibility to choose from the following resolution options:
- Replacement: We will arrange for a fresh delivery of your selected flowers at the earliest possible convenience, free of charge.
- Refund: We can provide a full or partial refund to your original payment method, depending on the nature of the issue.
The resolution offered will be based on the situation and our commitment to ensure every customer is happy with their Colindale Florist experience.
Complaints Process
We value all feedback and take complaints seriously as an opportunity to improve our service. If you wish to make a complaint about your order or experience, please reach out to us with your order details and a description of the issue. Once your complaint is received, our team will:
- Acknowledge your complaint within one working day.
- Investigate the matter thoroughly, reviewing photographs and any relevant information.
- Offer you a resolution, whether it be a replacement, refund, or another appropriate course of action.
We aim to resolve all complaints quickly and fairly, upholding our reputation as a reliable florist in Colindale.
Your Trusted Colindale Florist
Colindale Florist is proud to serve both households and local businesses with reliable flower delivery and high standards of customer care. Thank you for choosing us for your floral needs. If you have questions about returns, refunds, or wish to make a complaint, please get in touch with our team and we will be happy to help.
