Welcome to Colindale Florist. These Terms & Conditions govern your use of our online flower delivery service accessed via our website and apply to all purchases made by customers residing in Colindale and the surrounding areas. Please read these terms carefully before placing your order. By accessing our site and making a purchase, you agree to be bound by our Terms & Conditions, as outlined below. If you have any questions regarding these terms, please contact us prior to completing your order.
Our online flower delivery service is available to individuals aged 18 years or over who are capable of entering into legally binding contracts. By placing an order through Colindale Florist, you confirm that you meet these requirements. These terms apply to all sales and deliveries to addresses in Colindale and the surrounding areas where we operate our delivery service.
Placing an Order: Orders must be placed through our online platform. To submit an order, browse the flower arrangements available, add the chosen items to your basket, and follow the on-screen instructions to complete your purchase. You will be prompted to input necessary details including recipient information, delivery address, message card (if any), and preferred delivery date.
Order Confirmation: Upon submission of your order, you will receive an on-screen confirmation and we will begin processing your request. Once payment is received, you will get an electronic confirmation containing the details of your order. Acceptance of your order takes place upon dispatch of the items.
Order Acceptance: We reserve the right to refuse or cancel orders at our reasonable discretion, including but not limited to cases where the product is unavailable, payment could not be received, or delivery address is outside our operational area.
All floral products are subject to availability due to seasonality or supplier limitations. If a specific flower or arrangement is unavailable, we will endeavour to substitute with a similar item of equal or greater value and appearance, preserving the overall style and design. We will notify you of any substantial substitutions when possible.
We are committed to delivering fresh, high-quality flowers. Blooms may vary in size, colour, and shape from those shown on the website due to natural variation. Your flower delivery Colindale order will be created as close as possible to your requested specifications while ensuring the flowers provided are in optimal condition.
Pricing: All prices are displayed in GBP (£) and include applicable VAT. Additional charges such as delivery fees will be displayed at checkout before you confirm your purchase.
Payment Methods: We accept payment by major debit and credit cards. Payment must be made in full at the time of placing your order. Your payment information will be processed securely and is not stored after the transaction is complete.
Payment Verification: Should there be any problem processing your payment, we will notify you promptly. Orders will not be processed or dispatched until payment has been successfully received and verified.
Delivery Area: We offer flower delivery to addresses in Colindale and the neighbouring regions within our defined delivery area. Orders for addresses outside this area may not be accepted or may incur additional fees.
Delivery Times: Our standard delivery is available Monday to Saturday, excluding public holidays. While we strive to deliver on your requested date, specific times cannot be guaranteed, but we aim to comply with customer preferences whenever possible. Same-day delivery requires orders to be placed before the specified daily cut-off time.
Delivery Instructions: Please provide clear and accurate address information to ensure timely delivery. If the recipient is unavailable, flowers may be left with a neighbour or in a safe location, unless you indicate otherwise at checkout. We are not liable for deliveries delayed or undelivered due to incomplete or incorrect address information.
Amendments: If you wish to change your order, please notify us as soon as possible. We will do our best to accommodate changes that are received with sufficient notice before dispatch. However, changes cannot always be guaranteed, especially for same-day or already dispatched orders.
Cancellations: You may cancel your order without charge if the request is made before your flowers are prepared or dispatched for delivery. To cancel, contact us via the contact page on our website, quoting your order details. Once flowers have been prepared, cancellation may not be possible, and you may be liable for the full purchase price. Your statutory rights are not affected.
Non-Refundable Items: Custom or made-to-order arrangements may not be eligible for refund or cancellation after the order is placed, subject to the specific circumstances of each order.
Due to the perishable nature of flowers and plants, returns are generally not accepted. If you are not satisfied with the quality of your flower delivery or if the items are damaged or incorrect, please contact us within 24 hours of delivery. Please provide photographic evidence where possible so we can assess the situation and offer a suitable resolution, which may include replacement, partial refund, or full refund, at our discretion.
You are responsible for providing correct and complete information at checkout, including the recipient's details and delivery address. Please ensure someone is available to receive the order where required. We cannot accept liability for losses caused by incorrect customer instructions or delivery details.
To the extent permitted by law, Colindale Florist will not be liable for any indirect, incidental, or consequential damages related to your order or use of our online flower delivery service. Our maximum liability in connection with any order shall be limited to the cost of the goods ordered. This does not exclude or limit our liability for death or personal injury resulting from our negligence, fraud, or any liability that cannot be excluded under UK law.
We are not liable for failed deliveries due to circumstances beyond our control, such as adverse weather conditions, third-party delivery failures, or force majeure events.
All content, trademarks, logos, product images, and descriptions on the Colindale Florist website are owned or licensed by us and are protected by applicable laws. You may use the website and its content solely for purposes associated with placing an order. Any unauthorised use or reproduction is strictly prohibited.
Your privacy is important to us. Any personal information submitted with your order will be used solely to process and deliver your flower order, in accordance with current data protection legislation. We do not share your personal details with third parties except as required to fulfil your order or as required by law. Please refer to our Privacy Policy for further details.
We reserve the right to amend these Terms & Conditions at any time and without prior notice to meet changing legal requirements or improve our service. Any updates to the terms will take effect immediately upon posting on our website. Please review these terms each time you use our service or place an order.
These Terms & Conditions and any order or contract arising from them shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising under or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
If any part of these Terms & Conditions is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect. No waiver by us of any breach or default will be deemed a waiver of any subsequent breach or default.
If you have queries regarding our Terms & Conditions, your online flower delivery Colindale order, or wish to discuss any aspect of our service, please contact us through the online contact options available on our website.
Note: These Terms & Conditions apply to all customers ordering for delivery in Colindale and the surrounding areas, ensuring clarity, transparency, and security for your shopping experience with Colindale Florist.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Colindale , represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Colindale .
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
